Quick fixes for the most common questions. Still stuck? We are one email away.
All questions
8 articles
Confirm your phone number, ensure SMS is not blocked for short codes, and try again on a stable network. If it persists, email us with your country code and carrier.
Go to Settings → Account → Delete account. This removes your profile and all expense data permanently. Contact support if you run into trouble.
Open the expense, tap the edit button, and adjust amounts or the split method. SplitOwl recalculates balances immediately for the whole group.
Yes — when adding an expense, tap "Split method" and choose Equal, Exact amounts, Percentage, or Shares. The total always has to add up before you can save.
If your app version supports trash or restore, you will find it under group settings. Otherwise contact support with the group name and approximate deletion date.
Tap 'Add member', enter a name or contact. They will receive an invite link via SMS. They only need to create an account when they first open the link.
Check system notification permissions and battery optimisations that may limit background delivery. In-app settings should mirror your device preferences.
Yes — go to Settings → Currency. This changes the default for new expenses and the home summary. Individual expenses can still use any currency.